Shaping interactions between users and producers across the lifecycle of product-service systems: Co-Evolution of user and producer capacities for Open Innovation (C03)

• Subject Area: Production Systems, Operations Management, Quality Management and Factory Planning
• Term: from 2008 to 2019
• Project identifier: Deutsche Forschungsgemeinschaft (DFG) - Project number 33237764

Subproject develops levers and recommendations for the management of user-producer interactions across innovation processes of PSS. The integration of innovative users can support PSS providers in better reacting to external cycles (e.g. radical shifts in customer preferences) and in proactively shaping them. In funding period 3, focuses the management of the user-producer interface. The project investigates how users and producers can benefit from mutual learning processes across the innovation process and how mutual learning can enable better innovative outcomes on both sides. Through mutual learning with innovative users PSS providers can learn to proactively shape cycles of external user inputs.

• DFG Programme: Collaborative Research Centres
• Subproject of: SFB 768: Managing Cycles in Innovation Processes - Integrated Development of Product Service Systems Based on Technical Products
• Applicant Institution: Technische Universität München (TUM)
• Project Heads: Professorin Dr. Christina Raasch, from 4/2013 until 2/2017; Professor Dr. Florian von Wangenheim, until 3/2013; Dr. Michael Zaggl, since 3/2017