TRR 29:  Product Service Systems - Dynamic Interdepency of Products and Services in the Production Area

• Subject Area: Mechanical and Industrial Engineering ; Computer Science, Systems and Electrical Engineering ; Social and Behavioural Sciences
• Term: from 2006 to 2015
• Project identifier: Deutsche Forschungsgemeinschaft (DFG) - Project number 14516012

• Final Report Year: 2015

Final Report Abstract

The aim of the CRC/TR29 was the creation and evaluation of methods and tools for the design and delivery of Industrial Product-Service Systems (IPS²). Within the project, each subproject adhered to the IPS² lifecycle consisting of the phases planning, development, implementation, operation and closure. Accompanying to the research, the results of each subproject were applied and evaluated on a technical demonstrator in the field of micro production technology. Regarding the planning phase, the subproject A1 examined the systematic identification of requirements and needs as well as the willingness to pay of potential IPS² customers and therefore addressed questions related to marketing and sales. Subproject A2 aimed at the early development phase and created a generic procedure model for the planning and control of the IPS² development process. Through a suitable method for operationalization, the procedure could be applied in concrete project plans in the further course of the project. Subproject A6 investigated milestones and requirements of IPS² design reviews under consideration of the IPS² development process. Subproject A3 developed a model for the description of IPS² concepts, which describe the essence of the IPS² solution in principle on a medium abstraction level. Based on these IPS² concepts the concept partitioning method was introduced for the specific determination of functions and solution elements. The complete planning and development is supported by an IT-based assistance system developed in subproject A4. A modular software architecture and methods for the determination of the IPS² requirement specification as well as for the support of the design phase were developed for this purpose. A software tool was implemented in subproject A5 for the IT assisted generation and modelling of manual, semi automated as well as automated IPS² delivery processes. Furthermore, the tool enables the assessment of productivity, quality and stability of versatile IPS² delivery processes as early as in the development phase. Concerning the IPS² operation phase, subproject B1 developed a procedure for the strategic capacity planning as well as the operational resource management in order to create individual structural and process organizations within IPS² networks. For the execution of the process organization, the IPS execution system was developed, which takes into consideration the special requirements of the dynamic organizational structures in IPS². In order to fulfil the requirements of user support, especially in maintenance and repair processes, a shared vision system was developed and evaluated in subproject B4. This system allows a shared, knowledge-based problem solving process involving a remote expert and an on-site technician at the machine tool. Through the interaction of a formal reference model with cognitive user models, a system for the generation of action-specific and multi modal instructions and warnings in real time was developed. Within the scope of subproject B6, an agentbased IT architecture was developed for the automation of IPS² delivery processes including all required stakeholders, IT systems and resources. The comprehensive integration of all data and systems throughout the complete IPS² life cycle was achieved by a flexible service oriented architecture as well as a federated, semantic IPS² meta data model in the form of an operational IPS² top domain ontology. Furthermore, methods for IPS² feedback management, IPS² change management and IPS² executive information management were developed. In subproject C3, a cost management system was elaborated for the planning and control of costs for specific IPS² throughout the whole life cycle. Furthermore flexibility was identified as a means for coping with uncertainty. Under consideration of the knowledge balance, the identification of uncertainty as well as the determination of required flexibility was achieved. In subproject C4, existing business models were identified empirically throughout different branches and industries, systematized on the basis of a morphology and classified in a continuum of dynamic IPS² business models. By means of a resulting partial model library, a customer individual configuration process can be conducted in order to develop dynamic business models throughout all life cycle phases. Subproject C5 focussed on the collaboration between different IPS² stakeholders. Essentially compentencies were classified, which are required by individuals to integrate their different kinds of expertise in working processes that require the synchronization of production and services across organizational borders.

Publications

• Product-service system methodologies in research and industry. In: Industrial product service systems. Proceedings of the 2nd International Seminar on IPS², March, 23rd – 24th, 2009, Berlin. Hrsg.: Meier, H. Aachen: Shaker, 2009, S. 5 – 11
  Stark, R.; Müller, P.
  
• The Value of Modularizing Industrial Product-Service Systems (IPS2). In: Proceedings of the 16th CIRP International Conference on Life Cycle Engineering. Hrsg.: ElMaraghy, W. Ontario: University of Windsor, 2009, S. 503 – 509
  Meier, H.; Sadek, K.
  
• A generic PSS development process model based on theory and an empirical study. In: DESIGN 2010 – 11th International Design Conference, Dubrovnik - Croatia, May 17 - 20, 2010. Hrsg.: Marjanovic, D. et al. Zagreb: Faculty of Mechanical Engineering and Naval Architecture, University of Zagreb, 2010, S. 361 – 370
  Müller, P.; Stark, R.
  
• Characterization of Customer Requirements in IPS² Creation. In: Industrial Product-Service Sytems (IPS²) – Proceedings of the 2nd CIRP IPS² Conference, Linköping University, Linköping, Schweden, April 14th – 15th, 2010. Hrsg.: Sakao, T.; Larsson, T. S. 399 – 405
  Uhlmann, E.; Bochnig, H.; Stelzer, C.
  
• Industrial Product-Service Systems – IPS2. CIRP Annals – Manufacturing Technology 59 (2010) 2, S. 607 – 627
  Meier, H.; Roy, R.; Seliger, G.
  
• Nutzung von Automatisierungspotenzialen in der Erbringung hybrider Leistungsbündel. ZWF Zeitschrift für wirtschaftlichen Fabrikbetrieb 105 (2010) 12, S. 1057 – 1063
  Uhlmann, E; Geisert, C.
  
• Project and Design Reviews in IPS2. In: Industrial Product-Service Sytems (IPS²) – Proceedings of the 2nd CIRP IPS² Conference, Linköping University, Linköping, Schweden, April 14th – 15th, 2010. Hrsg.: Sakao, T.; Larsson, T. Linköping: University, 2010, S. 307 – 314
  Suvarna, S.; Stöckert, H.; Stark, R.
  
• Resource Planning of Industrial Product-Service Systems (IPS²) by a Heuristic Resource Planning Approach. In: Industrial Product-Service Sytems (IPS²) – Proceedings of the 2nd CIRP IPS² Conference, Linköping University, Linköping, Schweden, April 14th – 15th, 2010. Hrsg.: Sakao, T.; Larsson, T. S. 339 – 346
  Meier, H.; Funke, B.
  
• Conceptual Development of Industrial Product-Service Systems. Journal of Enterprise Modeling and Information Systems Architectures 6 (2011) 2, S. 35 – 53
  Sadek, T.; Köster, M.
  
• HLB-Geschäftsmodelle – Partialmodellierung zur Systematisierung von Geschäftsmodellen „Hybrider Leistungsbündel“ (HLB). wt Werkstattstechnik online 101 (7/8) 2011, S. 498 – 504
  Rese, M.; Meier, H.; Gesing, J.; Boßlau, M.
  
• Industrial product-service systems (IPS²). Paradigm shift by mutually determined products and services. In: International Journal of Advanced Manufacturing Technology 52 (2011) 9, S. 1175 – 1191
  Meier, H.; Völker, O.; Funke, B.
  
• A Framework for Domain Allocation in early Phases of Industrial Product-Service System Design.In: DESIGN 2012 – Proceedings of the 12th International Design Conference, May 21 - 24, 2012, Dubrovnik - Croatia. Hrsg.: Marjanovic, D. et al. Zagreb: Faculty of Mechanical Engineering and Naval Architecture, University of Zagreb, 2012, S. 1331 – 1340
  Köster, M.; Sadek, T.
  
• An Ontology of Business Models for Industrial Product-Service Sytems. In: The philosopher's stone for sustainability – Proceedings of the 4th CIRP International Conference on Industrial Product-Service Systems, Tokyo, Japan, November 8th – 9th, 2012. Hrsg.: Shimomura, Y.; Kimita, K. Berlin, Heidelberg: Springer, 2012, S. 61 – 66
  Rese, M.; Meier, H.; Gesing, J.; Boßlau, M.
  
• Antecedents to the Successful Coordination of IPS² Networks - A Dynamic Capability Perspective on Complex Work Systems in the Engineering Sector. In: The philosopher's stone for sustainability – Proceedings of the 4th CIRP International Conference on Industrial Product-Service Systems, Tokyo, Japan, November 8th – 9th, 2012. Hrsg.: Shimomura, Y.; Kimita, K. Berlin, Heidelberg: Springer, 2012, S. 103 – 108
  Externbrink, K.; Wilkens, U.; Lienert, A.
  
• Integrierte Industrielle Sach- und Dienstleistungen – Vermarktung, Entwicklung und Erbringung hybrider Leistungsbündel. Berlin, Heidelberg: Springer, 2012
  Meier, H.; Uhlmann, E. (Hrsg.)
  
• Multimodale Nutzerinterfaces in hybriden Leistungsbündeln. In: Integrierte Industrielle Sach- und Dienstleistungen – Vermarktung, Entwicklung und Erbringung hybrider Leistungsbündel. Hrsg.: Meier, H.; Uhlmann, E. Berlin, Heidelberg: Springer, 2012, S. 217 – 244
  Höge, B.; Schmuntzsch, U.; Rötting, M.
  
• Product-Service Systems – IT-gestützte Generierung und Modellierung von PSS-Dienstleistungsanteilen. Schriftenreihe des Lehrstuhls für Produktionssysteme, Ruhr-Universität Bochum. Hrsg.: Meier, H. Aachen: Shaker, 2012
  Laurischkat, K.
  
• PSS-CAD: An Approach to the Integrated Product and Service Development. In: The philosopher's stone for sustainability – Proceedings of the 4th CIRP International Conference on Industrial Product-Service Systems, Tokyo, Japan, November 8th – 9th, 2012. Hrsg.: Shimomura, Y.; Kimita, K. Berlin, Heidelberg: Springer, 2012, S. 61 – 66
  Uhlmann, E.; Bochnig, H.
  
• Real-time Task Accomplishment Simulation for Error Recognition in IPS². In: The philosopher's stone for sustainability – Proceedings of the 4th CIRP International Conference on Industrial Product-Service Systems, Tokyo, Japan, November 8th – 9th, 2012. Hrsg.: Shimomura, Y.; Kimita, K. Berlin, Heidelberg: Springer, 2012, S. 417 – 422
  Beckmann, M.; Yılmaz, U.; Pöhler, G.; Wegerich, A.
  
• Service Provision for Industrial Product-Service Systems. In: Enduring and Cost-Effective Engineering Support Solutions. 1st International Conference on Throughlife Engineering Services. Cranfield, UK, 5.-6.11.2012. Hrsg.: Roy, R.; Shehab, E.; Hockley, C.; Khan, S. Cranfield: Cranfield University Press, 2012, S. 57 – 64
  Meier, H.; Völker, O.
  
• Configurable Condition Monitoring Methods for Industrial Product Service Systems. In: Product-Service Integration for Sustainable Solutions – Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th – 15th, 2013. Hrsg.: Meier, H. Berlin, London: Springer, 2013, S. 347 – 358
  Uhlmann, E.; Laghmouchi, A.; Raue, N.
  
• Development of the IPS² Factory Management. In: Product-Service Integration for Sustainable Solutions – Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th – 15th, 2013. Hrsg.: Meier, H. Berlin, London: Springer, 2013, S. 335 – 345
  Uhlmann, E.; Gabriel, C.; Stelzer, C.
  
• Die Bewältigung hoher Arbeitsanforderungen in HLB – Mitarbeiterkompetenzen als ermöglichender Faktor in HLB-Arbeitsbereichen. wt Werkstattstechnik online 103 (2013) 7/8, S. 583 – 588
  Mänz, K.; Wilkens, U.;Süße, T.; Lienert, A.
  
• Flexible Implementation of IPS² through a Service-based Automation Approach. Procedia CIRP 11 (2013), S. 108 – 113
  Uhlmann, E.; Raue, N.; Gabriel, C.
  
• Hybride Leistungsbündel-Execution System (HLB-ES): Plug-In-Framework für eine offene und selbstkonfigurierende Managementsoftware zur HLB- Erbringung. wt Werkstattstechnik online 103 (2013) 7/8, S. 571 – 576
  Meier, H.; Dorka, T.; Morlock, F.
  
• IPS²-KOP: IPS² Knowledge-based service-oriented lifecycle management platform. In: Product-Service Integration for Sustainable Solutions – Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th – 15th, 2013. Hrsg.: Meier, H. Berlin, London: Springer, 2013, S. 485 – 493
  Abramovici, M.; Dang, H. B.; Wolf, M.
  
• Knowledge based Lifecycle Management Approach for Product-Service Systems (PSS). In: Product Lifecycle Management for Society – 10th IFIP WG 5.1 International Conference, PLM 2013, Nantes, France, July 8-10, 2013, Proceedings. Hrsg.: Bernard, A.; Rivest, L.; Dutta, D. Berlin, Heidelberg: Springer, S. 239 – 248
  Abramovici, M.; Aidi, Y.; Dang, H. B.
  
• Neue Formen adaptiver und handlungsleitender Informationen im Arbeitskontext. Zeitschrift für Arbeitswissenschaft 67 (2013) 3, S. 151 – 157
  Schmuntzsch, U.; Hartwig, M.; Rötting, M.; Windel, A.
  
• Customers' Perspective on Service Infusion in Manufacturing. Working Paper No. 18. Bochum: Sales & Marketing Department, Ruhr-Universität Bochum, 2014
  Maiwald, K.
  
• Identifying and Analyzing the Customer Situation: Drivers for Purchasing Industrial Product Service Systems. Procedia CIRP 16 (2014), S 308 – 313
  Everhartz, J.; Maiwald, K.; Wieseke, J.
  
• Intellectual Capital Statement IPS². Procedia CIRP 16 (2014), S. 301 – 307
  Wewior, J.; Alevifard, S.; Kohl, H.; Steven, M.; Seliger, G.
  
• Kennzahlenbasierte Kapazitätsplanung – Fuzzy Logic-basierter Einsatz der QQS-Methode bei industriellen Dienstleistungen. wt Werkstattstechnik online 104 (2014) 7/8, S. 475 – 480
  Alevifard, S.; Grandjean, L.; Steven, M.
  
• Operationalizing IPS2 Development Process: A method for Realizing IPS2 Developments based on Process-based Project Planning. Procedia CIRP 16 (2014), S. 217 – 222
  Nguyen, H. N.; Exner, K.; Schnürmacher, C.; Stark, R
  
• Preparing Individuals for the Demands of PSS Work Environments through a Game-based Community Approach – Design and Evaluation of a Learning Scenario. Procedia CIRP 16 (2014), S. 271 – 276
  Süße, T.; Wilkens, U.
  
• Processes for the Introduction of the Maintenance Service Support System. Procedia CIRP 16 (2014), S. 332 – 337
  Uhlmann, E.; Otto, F.
  
• Software Agents for Automated Knowledge Generation in IPS². In: Industrial Product-Service Sytems (IPS²) – Proceedings of the 2nd CIRP IPS² Conference, Linköping University, Linköping, Schweden, April 14th – 15th, 2010. Linköping: University, 2010, Hrsg.: Sakao, T.; Larsson, T. Linköping: University, 2010, S. 387 – 391
  Gegusch, R.; Gestrich, K.; Seliger, G.
  
• Strategic Adaptibility of Industrial Product-Service- Systems – Dynamic Effective IPS². Procedia CIRP 16 (2014), S. 314 – 319
  Grandjean, L.; Alevifard, S.; Steven, M.
  
• The Conceptual Design Stage of Industrial Product Service Systems (IPS2) – Learning from Industrial Use-Case. In: Proceedings of NordDesign 2014 Conference. Hrsg.: Laakso, M.; Ekman, K. Aalto: Design Society & Aalto University, 2014, S. 652 – 661
  Meuris, D.; Herzog, M.; Bender, B.; Sadek, T.
  
• The warning glove – Development and evaluation of a multimodal action-specific warning prototype. Applied Ergonomics 45 (2014) 5, S. 1297 – 1305
  Schmuntzsch, U.; Sturm, C.; Roetting, M.
  
• What Leadership Pattern can be Observed in IPS² Work Systems when Compared with Production and Service. Procedia CIRP 16 (2014), S. 277 – 282
  Voigt, B.-F.; Mänz, K.; Wilkens, U.